General Terms and Conditions

Effective Date: January 1, 2022

This document outlines the General Terms and Conditions (the "Terms") governing the services provided by Red Arrow Limited ("Red Arrow" or "we/us"). These Terms apply to all engagements between Red Arrow Limited and its clients ("Client" or "you").

Intellectual Property

All materials, including images, text, logos, documents, and downloadable files created by Red Arrow Limited during the provision of services, remain the property of Red Arrow Limited until the completion of agreed milestones or the final delivery of work.

Upon completion and full payment, ownership of the finished materials will transfer to the client, unless otherwise specified in writing. Unfinished materials will continue to be owned by Red Arrow Limited.

Nature of Services

Red Arrow Limited offers consultancy services in marketing strategies and conceptualization. Our role is advisory, providing recommendations based on industry best practices. Execution and implementation of strategies remain the client's responsibility. Red Arrow Limited assumes no liability for the direct management or outcomes of these strategies.

Provision of Services

Services provided by Red Arrow Limited are as described in the service agreement or contract.

 Payment for services is due as indicated in the invoice or service agreement.

Red Arrow Limited reserves the right to modify or cancel services as necessary, with proper notice to the client.

All information, descriptions, or images that we provide during our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from us at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary.

Third-Party Websites and Services

Our services may include references or links to third-party websites or services. Red Arrow Limited is not responsible for the content or practices of these third-party websites and recommends clients review their terms and conditions.

Limitation of Liability

Red Arrow Limited, including its directors, officers, agents, employees, subsidiaries, and affiliates, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from the use of our advisory services. This limitation of liability applies to all actions, claims, losses, and damages of any kind arising from or in connection with the use of services provided by Red Arrow Limited.

Indemnification

Clients agree to indemnify and hold harmless Red Arrow Limited from any claims, damages, or expenses arising from the client's use of our services.

No Guarantee of Results

While Red Arrow Limited aims to provide high-quality consultancy services, we do not guarantee specific outcomes, profitability, or performance metrics.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong.

Disputes will first be attempted to be resolved through mediation. Both parties retain the right to seek legal action in small claims court or for injunctive relief and intellectual property infringement.

Severability

If any provision of these Terms is found to be invalid under applicable laws, it will be removed without affecting the validity of the remaining provisions.

Amendments

These Terms may be amended to comply with the law or to reflect changes in our services. Clients will be notified of significant changes.

Contact Information

For questions or concerns related to these Terms, please contact:

Email: [email protected]

Name: Max Farrow

Address: Suite 2, Level 12a, Enterprise Building, 228-238 Queen’s Road Central, Hong Kong.

Acceptance

By engaging Red Arrow Limited for consultancy services, clients automatically accept and agree to be bound by these General Terms and Conditions. Any engagement of services from Red Arrow Limited constitutes acceptance of these Terms. Clients are advised to review these Terms carefully and ensure they understand and agree to all provisions before entering into a contract with Red Arrow Limited.